We aim to confirm and action delivery of all orders within 2-3 days of recieveing full payment of your order. This excludes Weekends where it may take upto 5 days.
All orders will be tracked and we will retain all certificates of postage.
Damages may occur during transit due to the delicate nature of our products and no replacemets/refund will be given for damaged goods without photographic proof of damages. As all our products are handmade there maybe slight variation in colour and texture from the ones posted on our website we will not issue a refund for this and it will not affect the quality of our product.
All returns must be notified and authorised by Luna Bath Body and Wax Melts within 14 days of placing your order via email to firstname.lastname@example.org or via the Contact Us form on our website www.lunabathbodyandwaxmelts.com and before posting as we will not be able to issue a refund or make a replacement of goods that have not been previously authorised and products must be packaged correctly with the correct postage value.
This does not affect your statutory rights.